Your satisfaction matters to us. Because our products are consumable wellness and personal-care items, returns are accepted only in specific cases described below, in line with hygiene and safety standards.
Eligible Returns / Replacements
We will gladly offer a replacement or refund if:
- You received a damaged, defective, or wrong product, and
- You report it to us within 7 days of delivery at badrinathayurvedic3@gmail.com, along with your order number and clear photos (an unboxing video is very helpful).
Non-Returnable Items
For hygiene and safety reasons, products that have been opened, used, or tampered with cannot be returned unless they were defective or damaged on arrival.
Order Cancellation
You may cancel your order before it is dispatched by contacting us at badrinathayurvedic3@gmail.com. Once an order has been shipped, it cannot be cancelled.
Refund Process
- Once your return/claim is approved, your refund will be processed to your original payment method.
- Refunds are typically completed within 5–10 business days of approval, subject to your bank/payment provider’s timelines.
- For prepaid orders, shipping charges (if any) are non-refundable unless the return is due to our error.
How to Raise a Request
Simply email us at badrinathayurvedic3@gmail.com with your order number and details, and our team will guide you through the process.
This policy was last updated on 30 July 2026. If you have any questions, contact us at badrinathayurvedic3@gmail.com.